- mice-discuss - lists.micemn.net

Re: Switch Support options

by Mike Horwath

On Tue, Jul 31, 2012 at 10:28:50AM -0500, Jay Hanke wrote: > On Tue, Jul 31, 2012 at 10:16 AM, Mike Horwath <drechsau(a)iphouse.net> wrote: > > On Tue, Jul 31, 2012 at 11:10:30AM -0400, Reid Fishler wrote: > >> So we COULD be down for 4-5 days on Xmas, Thanksgiving, etc... > > > > Or someone, again, ponies up another $1650. > > We have pledges of $8100 for the switch fund, the any remaining > balance will go into the general fund (IP addresses, Insurance, etc). Are you saying we have enough money now for doing same day service? -- Mike Horwath ipHouse - Welcome home! drechsau(a)iphouse.net The universe is an island, surrounded by whatever it is that surrounds universes. - Berkeley Fortune ######################################################################## To unsubscribe from the MICE-DISCUSS list, click the following link: http://lists.iphouse.net/cgi-bin/wa?SUBED1=MICE-DISCUSS&A=1

July 31, 2012

Re: Switch Support options

by Jay Hanke

On Tue, Jul 31, 2012 at 10:16 AM, Mike Horwath <drechsau(a)iphouse.net> wrote: > On Tue, Jul 31, 2012 at 11:10:30AM -0400, Reid Fishler wrote: >> So we COULD be down for 4-5 days on Xmas, Thanksgiving, etc... > > Or someone, again, ponies up another $1650. > We have pledges of $8100 for the switch fund, the any remaining balance will go into the general fund (IP addresses, Insurance, etc). Jay ######################################################################## To unsubscribe from the MICE-DISCUSS list, click the following link: http://lists.iphouse.net/cgi-bin/wa?SUBED1=MICE-DISCUSS&A=1

July 31, 2012

Re: Switch Support options

by Shaun Carlson

Agreed *Shaun Carlson *Senior Network Engineer | Arvig ph: (218) 346-8673 | contact: protocol.by/scarlson em: shaun.carlson(a)arvig.com On Tue, Jul 31, 2012 at 10:25 AM, Jay Hanke <jayhanke(a)mankatonetworks.net>wrote: > provides ######################################################################## To unsubscribe from the MICE-DISCUSS list, click the following link: http://lists.iphouse.net/cgi-bin/wa?SUBED1=MICE-DISCUSS&A=1

July 31, 2012

Re: Switch Support options

by Jay Hanke

On Tue, Jul 31, 2012 at 10:10 AM, Reid Fishler <rfishler(a)he.net> wrote: > So we COULD be down for 4-5 days on Xmas, Thanksgiving, etc... Next Day This annual contract provides customers with 24X7 technical support, software release, and online support, Junos Space Service Now and next business day parts DELIVERY. ND support is subject to availability and needs advanced approval. Please provide detailed configuration and site locations to confirm availability of Service. Same Day This annual contract provides customers with 24X7 4-hr parts delivery and technician to replace part, 24X7 technical support, software updates and upgrades, and access to Customer Support Center Web services. SDCE support is subject to availability and needs advanced approval. Please provide detailed configuration and site locations to confirm availability of Service. I think we're better off saving our cash and sparing as soon as we have enough saved up. ######################################################################## To unsubscribe from the MICE-DISCUSS list, click the following link: http://lists.iphouse.net/cgi-bin/wa?SUBED1=MICE-DISCUSS&A=1

July 31, 2012

Re: Switch Support options

by Mike Horwath

On Tue, Jul 31, 2012 at 11:10:30AM -0400, Reid Fishler wrote: > So we COULD be down for 4-5 days on Xmas, Thanksgiving, etc... Or someone, again, ponies up another $1650. The more I see the $ show up the more I think we need to get these fees instated, and quickly. -- Mike Horwath ipHouse - Welcome home! drechsau(a)iphouse.net The universe is an island, surrounded by whatever it is that surrounds universes. - Berkeley Fortune ######################################################################## To unsubscribe from the MICE-DISCUSS list, click the following link: http://lists.iphouse.net/cgi-bin/wa?SUBED1=MICE-DISCUSS&A=1

July 31, 2012

Re: Switch Support options

by Reid Fishler

So we COULD be down for 4-5 days on Xmas, Thanksgiving, etc... Reid On Tue, Jul 31, 2012 at 11:07 AM, Mike Horwath <drechsau(a)iphouse.net> wrote: > On Tue, Jul 31, 2012 at 10:28:01AM -0400, Reid Fishler wrote: > > Is that next day on ANY day, or next BUSINESS day? > > I assumed next business day. > > -- > Mike Horwath ipHouse - Welcome home! drechsau(a)iphouse.net > The universe is an island, surrounded by whatever it is > that surrounds universes. - Berkeley Fortune > > ######################################################################## > > To unsubscribe from the MICE-DISCUSS list, click the following link: > http://lists.iphouse.net/cgi-bin/wa?SUBED1=MICE-DISCUSS&A=1 > > -- Reid Fishler Director Hurricane Electric +1-510-580-4178 ######################################################################## To unsubscribe from the MICE-DISCUSS list, click the following link: http://lists.iphouse.net/cgi-bin/wa?SUBED1=MICE-DISCUSS&A=1

July 31, 2012

Re: Switch Support options

by Mike Horwath

On Tue, Jul 31, 2012 at 10:28:01AM -0400, Reid Fishler wrote: > Is that next day on ANY day, or next BUSINESS day? I assumed next business day. -- Mike Horwath ipHouse - Welcome home! drechsau(a)iphouse.net The universe is an island, surrounded by whatever it is that surrounds universes. - Berkeley Fortune ######################################################################## To unsubscribe from the MICE-DISCUSS list, click the following link: http://lists.iphouse.net/cgi-bin/wa?SUBED1=MICE-DISCUSS&A=1

July 31, 2012

Re: Switch Support options

by Mike Horwath

On Tue, Jul 31, 2012 at 09:16:10AM -0500, Jay Hanke wrote: > 24/7 tech support is included in both options. The same day/next day > refers to hardware replacement. I'd recommend the next day option, > does everyone concur? > > Next Day > SVC-ND-EX4500 Juniper Care NextDay Support for EX4500 EX4500 $1,379 > SVC-ND-EX4200-24T Juniper Care NextDay Support for EX 4200-24T EX4200 $236 > ------------------------------------------------- > $1615 total Hmm... > Same Day > SVC-SD-EX4500 Juniper Care SameDay Support for EX4500 EX4500 $2,896 > SVC-SD-EX4200-24T Juniper Care SameDay Support for EX 4200-24T EX4200 $495 > ------------------------------------------------- > $3391 total That's tough as we only have the 2 switches right now so recovery is difficult. Then again, growing pains, let's hope we have them. I'd do NBD, the same day stuff looks great but double the cost when we already need to find another $30K just to make them redundant. -- Mike Horwath ipHouse - Welcome home! drechsau(a)iphouse.net The universe is an island, surrounded by whatever it is that surrounds universes. - Berkeley Fortune ######################################################################## To unsubscribe from the MICE-DISCUSS list, click the following link: http://lists.iphouse.net/cgi-bin/wa?SUBED1=MICE-DISCUSS&A=1

July 31, 2012

Re: Switch Support options

by Reid Fishler

Is that next day on ANY day, or next BUSINESS day? Reid On Tue, Jul 31, 2012 at 10:16 AM, Jay Hanke <jayhanke(a)mankatonetworks.net>wrote: > 24/7 tech support is included in both options. The same day/next day > refers to hardware replacement. I'd recommend the next day option, > does everyone concur? > > Next Day > SVC-ND-EX4500 Juniper Care NextDay Support for EX4500 EX4500 $1,379 > SVC-ND-EX4200-24T Juniper Care NextDay Support for EX 4200-24T > EX4200 $236 > ------------------------------------------------- > $1615 total > > > Same Day > SVC-SD-EX4500 Juniper Care SameDay Support for EX4500 EX4500 $2,896 > SVC-SD-EX4200-24T Juniper Care SameDay Support for EX 4200-24T > EX4200 $495 > ------------------------------------------------- > $3391 total > > ######################################################################## > > To unsubscribe from the MICE-DISCUSS list, click the following link: > http://lists.iphouse.net/cgi-bin/wa?SUBED1=MICE-DISCUSS&A=1 > > -- Reid Fishler Director Hurricane Electric +1-510-580-4178 ######################################################################## To unsubscribe from the MICE-DISCUSS list, click the following link: http://lists.iphouse.net/cgi-bin/wa?SUBED1=MICE-DISCUSS&A=1

July 31, 2012

Switch Support options

by Jay Hanke

24/7 tech support is included in both options. The same day/next day refers to hardware replacement. I'd recommend the next day option, does everyone concur? Next Day SVC-ND-EX4500 Juniper Care NextDay Support for EX4500 EX4500 $1,379 SVC-ND-EX4200-24T Juniper Care NextDay Support for EX 4200-24T EX4200 $236 ------------------------------------------------- $1615 total Same Day SVC-SD-EX4500 Juniper Care SameDay Support for EX4500 EX4500 $2,896 SVC-SD-EX4200-24T Juniper Care SameDay Support for EX 4200-24T EX4200 $495 ------------------------------------------------- $3391 total ######################################################################## To unsubscribe from the MICE-DISCUSS list, click the following link: http://lists.iphouse.net/cgi-bin/wa?SUBED1=MICE-DISCUSS&A=1

July 31, 2012