September 2019 - mice-discuss

Re: Anyone else see their Zayo-based link to MICE go down?

by Justin Krejci

Does Zayo just not mark their fibers? This seems like an overly excessive amount of cut Zayo fibers over the last 24 months. ________________________________ From: MICE Discuss <MICE-DISCUSS(a)LISTS.IPHOUSE.NET> on behalf of Jeff Dahna <jeff.dahna(a)WINDOMMN.COM> Sent: Wednesday, September 25, 2019 1:52 PM To: MICE-DISCUSS(a)LISTS.IPHOUSE.NET Subject: Re: [MICE-DISCUSS] Anyone else see their Zayo-based link to MICE go down? Zayo ticket update: Wed 9/25/2019 1:31 PM Current update, Zayo OSP is on site searching for the damage, Splicers will be on site in 1 hour, Underground construction team is on site with dig equipment and Trailer with conduit and fiber expected in 90 minutes We apologize for any inconveniences and delays along the way and will continue to work towards resolution and provide updates as they are available. Regards Joshua Johnson NCC Technician (Fiber & Facilities) | Zayo Group

Sept. 25, 2019

Re: Anyone else see their Zayo-based link to MICE go down?

by Jeff Dahna

Zayo ticket update: Wed 9/25/2019 1:31 PM Current update, Zayo OSP is on site searching for the damage, Splicers will be on site in 1 hour, Underground construction team is on site with dig equipment and Trailer with conduit and fiber expected in 90 minutes We apologize for any inconveniences and delays along the way and will continue to work towards resolution and provide updates as they are available. Regards Joshua Johnson NCC Technician (Fiber & Facilities) | Zayo Group

Sept. 25, 2019

Re: Anyone else see their Zayo-based link to MICE go down?

by Frank Bulk

Interesting, mine was slightly different and less specific. 11:51 am Current Update: ZAYO is currently investigating a possible fiber cut near Worthington, MN. Zayo OSP and Splice crews are currently dispatching to Worthington, MN as this looks to be the location of the cut. We apologize for this inconvenience and ZAYO will continue to provide updates throughout resolution. 1:31 pm Current update, Zayo OSP is on site searching for the damage, Splicers will be on site in 1 hour, Underground construction team is on site with dig equipment and Trailer with conduit and fiber expected in 90 minutes We apologize for any inconveniences and delays along the way and will continue to work towards resolution and provide updates as they are available. -----Original Message----- From: MICE Discuss <MICE-DISCUSS(a)LISTS.IPHOUSE.NET> On Behalf Of Jeff Dahna Sent: Wednesday, September 25, 2019 11:44 AM To: MICE-DISCUSS(a)LISTS.IPHOUSE.NET Subject: Re: [MICE-DISCUSS] Anyone else see their Zayo-based link to MICE go down? Zayo Ticket update:Current update, Zayo crews are currently dispatching to County Rd 35 near Roberts Ave Worthington, MN as this looks to be the location of the cut, OSP is en route and splice teams are also being dispatched. We apologize for any inconveniences and delays along the way and will continue to work towards resolution and provide updates as they are available. Regards Joshua Johnson NCC Technician (Fiber & Facilities) | Zayo Group

Sept. 25, 2019

Re: Anyone else see their Zayo-based link to MICE go down?

by Jeff Dahna

Zayo Ticket update:Current update, Zayo crews are currently dispatching to County Rd 35 near Roberts Ave Worthington, MN as this looks to be the location of the cut, OSP is en route and splice teams are also being dispatched. We apologize for any inconveniences and delays along the way and will continue to work towards resolution and provide updates as they are available. Regards Joshua Johnson NCC Technician (Fiber & Facilities) | Zayo Group

Sept. 25, 2019

Re: Anyone else see their Zayo-based link to MICE go down?

by Jeff Dahna

Our Zayo ticket case comments from Zayo: Wed 9/25/2019 9:51AM Your case has been associated to a higher level outage in the Zayo network affecting MN please standby for further updates Wed 9/25/2019 10:51AM Issues are still currently under investigation with our field teams

Sept. 25, 2019

Re: Anyone else see their Zayo-based link to MICE go down?

by Darin Steffl

Why do they take so long to look at the ticket? Can't you open the ticket then immediately call them and get it escalated right away? On Wed, Sep 25, 2019, 11:11 AM Frank Bulk <fbulk(a)mypremieronline.com> wrote: > Just received acknowledgement of the ticket at 10:56 am. > > Frank > > -----Original Message----- > From: MICE Discuss <MICE-DISCUSS(a)LISTS.IPHOUSE.NET> On Behalf Of Frank > Bulk > Sent: Wednesday, September 25, 2019 9:55 AM > To: MICE-DISCUSS(a)LISTS.IPHOUSE.NET > Subject: Re: [MICE-DISCUSS] Anyone else see their Zayo-based link to MICE > go down? > > That's very generous of you, Jeff. > > I've had no response from Zayo on the ticket I've submitted. > > Frank > > -----Original Message----- > From: MICE Discuss <MICE-DISCUSS(a)LISTS.IPHOUSE.NET> On Behalf Of Jeff > Dahna > Sent: Wednesday, September 25, 2019 9:16 AM > To: MICE-DISCUSS(a)LISTS.IPHOUSE.NET > Subject: Re: [MICE-DISCUSS] Anyone else see their Zayo-based link to MICE > go down? > > We show on graphing that Zayo is down hard to Omaha from Windom at 8:10am. > Put a ticket in with Zayo and offered to OTDR from Windom south towards > Omaha. > > Jeff Dahna > Windomnet > >

Sept. 25, 2019

Re: Anyone else see their Zayo-based link to MICE go down?

by Frank Bulk

Just received acknowledgement of the ticket at 10:56 am. Frank -----Original Message----- From: MICE Discuss <MICE-DISCUSS(a)LISTS.IPHOUSE.NET> On Behalf Of Frank Bulk Sent: Wednesday, September 25, 2019 9:55 AM To: MICE-DISCUSS(a)LISTS.IPHOUSE.NET Subject: Re: [MICE-DISCUSS] Anyone else see their Zayo-based link to MICE go down? That's very generous of you, Jeff. I've had no response from Zayo on the ticket I've submitted. Frank -----Original Message----- From: MICE Discuss <MICE-DISCUSS(a)LISTS.IPHOUSE.NET> On Behalf Of Jeff Dahna Sent: Wednesday, September 25, 2019 9:16 AM To: MICE-DISCUSS(a)LISTS.IPHOUSE.NET Subject: Re: [MICE-DISCUSS] Anyone else see their Zayo-based link to MICE go down? We show on graphing that Zayo is down hard to Omaha from Windom at 8:10am. Put a ticket in with Zayo and offered to OTDR from Windom south towards Omaha. Jeff Dahna Windomnet

Sept. 25, 2019

Re: Anyone else see their Zayo-based link to MICE go down?

by Jeff Dahna

I received word from another company on the Zayo Omaha route, that Zayo thinks it is a possible fiber cut in the Worthington, MN area. Zayo fiber crew going to investigate.

Sept. 25, 2019

Re: Anyone else see their Zayo-based link to MICE go down?

by Jeff Dahna

We cannot see the port at Bigelow, MN Zayo hut. So I'd say it is between Windom and Bigelow. Fiber cut or equipment failure/fat finger. Jeff Dahna Windomnet

Sept. 25, 2019

Re: Anyone else see their Zayo-based link to MICE go down?

by Frank Bulk

That's very generous of you, Jeff. I've had no response from Zayo on the ticket I've submitted. Frank -----Original Message----- From: MICE Discuss <MICE-DISCUSS(a)LISTS.IPHOUSE.NET> On Behalf Of Jeff Dahna Sent: Wednesday, September 25, 2019 9:16 AM To: MICE-DISCUSS(a)LISTS.IPHOUSE.NET Subject: Re: [MICE-DISCUSS] Anyone else see their Zayo-based link to MICE go down? We show on graphing that Zayo is down hard to Omaha from Windom at 8:10am. Put a ticket in with Zayo and offered to OTDR from Windom south towards Omaha. Jeff Dahna Windomnet

Sept. 25, 2019