We've received 5 to 7 reports about Hulu Live issues ("freezing up") in the last week or so. They're not all on Roku as we've had at least one person with an Amazon Firestick. For those where we've identified the source IP it's been Fastly, which is present at MICE. Curious if anyone else has received an uptick in Hulu Live complaints? We have not (yet) been able to reproduce the issue internally. Other streaming services at these same customers appear fine. Raw throughput in speed tests to our speed test server are fine. The one customer that we know did call Hulu was told by Hulu support that their issue was with their ISP (us). Frank
On 3/1/21 5:28 PM, Frank Bulk wrote:
We’ve received 5 to 7 reports about Hulu Live issues (“freezing up”) in the last week or so. They’re not all on Roku as we’ve had at least one person with an Amazon Firestick. For those where we’ve identified the source IP it’s been Fastly, which is present at MICE.
Curious if anyone else has received an uptick in Hulu Live complaints?
We had one guy with a Roku TV who said it did it more than once today. -- Richard
Thanks. Our helpdesk has documented 10 customers that are across a variety of access networks and prefixes and have a variety of RGs. Still haven't identified a smoking gun. Frank From: MICE Discuss <MICE-DISCUSS@LISTS.IPHOUSE.NET> On Behalf Of Richard Laager Sent: Monday, March 1, 2021 9:48 PM To: MICE-DISCUSS@LISTS.IPHOUSE.NET Subject: Re: [MICE-DISCUSS] Hulu Live/Fastly On 3/1/21 5:28 PM, Frank Bulk wrote: We've received 5 to 7 reports about Hulu Live issues ("freezing up") in the last week or so. They're not all on Roku as we've had at least one person with an Amazon Firestick. For those where we've identified the source IP it's been Fastly, which is present at MICE. Curious if anyone else has received an uptick in Hulu Live complaints? We had one guy with a Roku TV who said it did it more than once today. -- Richard ________________________________ To unsubscribe from the MICE-DISCUSS list, click the following link: http://lists.iphouse.net/cgi-bin/wa?SUBED1=MICE-DISCUSS&A=1
participants (2)
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Frank Bulk -
Richard Laager