There are multiple reports of members not getting light from the main switch. Cacti graphing is down. -- Jay Hanke CTO Neutral Path Communications 3 Civic Center Plaza, Suite 204 Mankato, MN 56001 (507) 327-2398 mobile jayhanke@neutralpath.net www.neutralpath.net
We're seeing the same at Arvig. Mike Hemphill is seeing if someone from Cologix can get eyes on the switch. In the meantime, is there anyone else who is able to get to the 511 in a timely way? s Shaun Carlson Senior Manager of Information Technology | Arvig ph: (218) 346-8673 | em: shaun.carlson@arvig.com On Fri, Jul 24, 2015 at 5:25 PM -0700, "Jason Hanke" <jayhanke@neutralpath.net> wrote: There are multiple reports of members not getting light from the main switch. Cacti graphing is down. -- Jay Hanke CTO Neutral Path Communications 3 Civic Center Plaza, Suite 204 Mankato, MN 56001 (507) 327-2398 mobile jayhanke@neutralpath.net www.neutralpath.net
I could get down there quick, still in my office, but don't have access to Cologix. On 7/24/15 19:26 , Shaun Carlson wrote:
We're seeing the same at Arvig. Mike Hemphill is seeing if someone from Cologix can get eyes on the switch.
In the meantime, is there anyone else who is able to get to the 511 in a timely way?
s
Shaun Carlson Senior Manager of Information Technology | Arvig ph: (218) 346-8673 <tel:(218)%20346-8673> | em: shaun.carlson@arvig.com <mailto:shaun.carlson@arvig.com>
On Fri, Jul 24, 2015 at 5:25 PM -0700, "Jason Hanke" <jayhanke@neutralpath.net <mailto:jayhanke@neutralpath.net>> wrote:
There are multiple reports of members not getting light from the main switch.
Cacti graphing is down.
-- Jay Hanke CTO Neutral Path Communications 3 Civic Center Plaza, Suite 204 Mankato, MN 56001 (507) 327-2398 mobile jayhanke@neutralpath.net www.neutralpath.net
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-- ================================================ David Farmer Email: farmer@umn.edu Office of Information Technology University of Minnesota 2218 University Ave SE Phone: 1-612-626-0815 Minneapolis, MN 55414-3029 Cell: 1-612-812-9952 ================================================
A Cologix tech is on his way. Our NOC was seeing another issue. He will look at the MICE switch as soon as he can and let me know. Mike On Friday, July 24, 2015, Shaun Carlson <shaun.carlson@arvig.com> wrote:
We're seeing the same at Arvig. Mike Hemphill is seeing if someone from Cologix can get eyes on the switch.
In the meantime, is there anyone else who is able to get to the 511 in a timely way?
s
Shaun Carlson Senior Manager of Information Technology | Arvig ph: (218) 346-8673 | em: shaun.carlson@arvig.com <javascript:_e(%7B%7D,'cvml','shaun.carlson@arvig.com');>
On Fri, Jul 24, 2015 at 5:25 PM -0700, "Jason Hanke" < jayhanke@neutralpath.net <javascript:_e(%7B%7D,'cvml','jayhanke@neutralpath.net');>> wrote:
There are multiple reports of members not getting light from the main switch.
Cacti graphing is down.
-- Jay Hanke CTO Neutral Path Communications 3 Civic Center Plaza, Suite 204 Mankato, MN 56001 (507) 327-2398 mobilejayhanke@neutralpath.net <javascript:_e(%7B%7D,'cvml','jayhanke@neutralpath.net');>www.neutralpath.net
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-- Mike Hemphill General Manager | Cologix, Inc. 511 11th Ave S, Suite 450 | Minneapolis, MN 55415 P: 1+612.333.1922 | M: 1+612.812.5242 mike.hemphill@cologix.com Sent from my iPhone 6 Plus
Main switch services appear to be coming back online. Do we have a root cause? On Fri, Jul 24, 2015 at 7:35 PM, Mike Hemphill <mike.hemphill@cologix.com> wrote:
A Cologix tech is on his way. Our NOC was seeing another issue. He will look at the MICE switch as soon as he can and let me know. Mike
On Friday, July 24, 2015, Shaun Carlson <shaun.carlson@arvig.com> wrote:
We're seeing the same at Arvig. Mike Hemphill is seeing if someone from Cologix can get eyes on the switch.
In the meantime, is there anyone else who is able to get to the 511 in a timely way?
s
Shaun Carlson Senior Manager of Information Technology | Arvig ph: (218) 346-8673 | em: shaun.carlson@arvig.com
On Fri, Jul 24, 2015 at 5:25 PM -0700, "Jason Hanke" <jayhanke@neutralpath.net> wrote:
There are multiple reports of members not getting light from the main switch.
Cacti graphing is down.
-- Jay Hanke CTO Neutral Path Communications 3 Civic Center Plaza, Suite 204 Mankato, MN 56001 (507) 327-2398 mobile jayhanke@neutralpath.net www.neutralpath.net
________________________________
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-- Mike Hemphill General Manager | Cologix, Inc. 511 11th Ave S, Suite 450 | Minneapolis, MN 55415 P: 1+612.333.1922 | M: 1+612.812.5242 mike.hemphill@cologix.com
Sent from my iPhone 6 Plus
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-- Jay Hanke CTO Neutral Path Communications 3 Civic Center Plaza, Suite 204 Mankato, MN 56001 (507) 327-2398 mobile jayhanke@neutralpath.net www.neutralpath.net
Mike called and the Cologix tech sees the following alarms on the switch:SPDDPXADM s Shaun Carlson Senior Manager of Information Technology | Arvig ph: (218) 346-8673 | em: shaun.carlson@arvig.com On Fri, Jul 24, 2015 at 5:44 PM -0700, "Jason Hanke" <jayhanke@neutralpath.net> wrote: Main switch services appear to be coming back online. Do we have a root cause? On Fri, Jul 24, 2015 at 7:35 PM, Mike Hemphill wrote:
A Cologix tech is on his way. Our NOC was seeing another issue. He will look at the MICE switch as soon as he can and let me know. Mike
On Friday, July 24, 2015, Shaun Carlson wrote:
We're seeing the same at Arvig. Mike Hemphill is seeing if someone from Cologix can get eyes on the switch.
In the meantime, is there anyone else who is able to get to the 511 in a timely way?
s
Shaun Carlson Senior Manager of Information Technology | Arvig ph: (218) 346-8673 | em: shaun.carlson@arvig.com
On Fri, Jul 24, 2015 at 5:25 PM -0700, "Jason Hanke" wrote:
There are multiple reports of members not getting light from the main switch.
Cacti graphing is down.
-- Jay Hanke CTO Neutral Path Communications 3 Civic Center Plaza, Suite 204 Mankato, MN 56001 (507) 327-2398 mobile jayhanke@neutralpath.net www.neutralpath.net
________________________________
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-- Mike Hemphill General Manager | Cologix, Inc. 511 11th Ave S, Suite 450 | Minneapolis, MN 55415 P: 1+612.333.1922 | M: 1+612.812.5242 mike.hemphill@cologix.com
Sent from my iPhone 6 Plus
________________________________
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-- Jay Hanke CTO Neutral Path Communications 3 Civic Center Plaza, Suite 204 Mankato, MN 56001 (507) 327-2398 mobile jayhanke@neutralpath.net www.neutralpath.net
Can someone log in and pull the alarms? On Fri, Jul 24, 2015 at 8:07 PM, Shaun Carlson <shaun.carlson@arvig.com> wrote:
Mike called and the Cologix tech sees the following alarms on the switch: SPD DPX ADM
s
Shaun Carlson Senior Manager of Information Technology | Arvig ph: (218) 346-8673 | em: shaun.carlson@arvig.com
On Fri, Jul 24, 2015 at 5:44 PM -0700, "Jason Hanke" <jayhanke@neutralpath.net> wrote:
Main switch services appear to be coming back online. Do we have a root cause?
On Fri, Jul 24, 2015 at 7:35 PM, Mike Hemphill wrote:
A Cologix tech is on his way. Our NOC was seeing another issue. He will look at the MICE switch as soon as he can and let me know. Mike
On Friday, July 24, 2015, Shaun Carlson wrote:
We're seeing the same at Arvig. Mike Hemphill is seeing if someone from Cologix can get eyes on the switch.
In the meantime, is there anyone else who is able to get to the 511 in a timely way?
s
Shaun Carlson Senior Manager of Information Technology | Arvig ph: (218) 346-8673 | em: shaun.carlson@arvig.com
On Fri, Jul 24, 2015 at 5:25 PM -0700, "Jason Hanke" wrote:
There are multiple reports of members not getting light from the main switch.
Cacti graphing is down.
-- Jay Hanke CTO Neutral Path Communications 3 Civic Center Plaza, Suite 204 Mankato, MN 56001 (507) 327-2398 mobile jayhanke@neutralpath.net www.neutralpath.net
________________________________
To unsubscribe from the MICE-DISCUSS list, click the following link: http://lists.iphouse.net/cgi-bin/wa?SUBED1=MICE-DISCUSS&A=1
-- Mike Hemphill General Manager | Cologix, Inc. 511 11th Ave S, Suite 450 | Minneapolis, MN 55415 P: 1+612.333.1922 | M: 1+612.812.5242 mike.hemphill@cologix.com
Sent from my iPhone 6 Plus
________________________________
To unsubscribe from the MICE-DISCUSS list, click the following link: http://lists.iphouse.net/cgi-bin/wa?SUBED1=MICE-DISCUSS&A=1
-- Jay Hanke CTO Neutral Path Communications 3 Civic Center Plaza, Suite 204 Mankato, MN 56001 (507) 327-2398 mobile jayhanke@neutralpath.net www.neutralpath.net
________________________________
To unsubscribe from the MICE-DISCUSS list, click the following link: http://lists.iphouse.net/cgi-bin/wa?SUBED1=MICE-DISCUSS&A=1
-- Jay Hanke CTO Neutral Path Communications 3 Civic Center Plaza, Suite 204 Mankato, MN 56001 (507) 327-2398 mobile jayhanke@neutralpath.net www.neutralpath.net
On Fri, Jul 24, 2015 at 08:10:24PM -0500, Jason Hanke wrote:
Can someone log in and pull the alarms?
The alarm lit right now is just "boot from backup root". The software upgrade should clear that. This is the start of the logs around the time the 4500 rebooted tonight Lots of info (pages and pages more), probably none too relevent to any issue. Jul 24 18:38:15 MICE-SW1 ksyncd[1041]: ksyncd_select_control_plane_proto: rhost_sysctlbyname_get: No such file or directory Jul 24 18:38:19 MICE-SW1 sfid[1022]: sfi_pfepeer_grace_timer expired Jul 24 18:38:30 MICE-SW1 ksyncd[1041]: ksyncd_select_control_plane_proto: rhost_sysctlbyname_get: No such file or directory Jul 24 18:38:45 MICE-SW1 ksyncd[1041]: ksyncd_select_control_plane_proto: rhost_sysctlbyname_get: No such file or directory Jul 24 18:38:57 MICE-SW1 chassism[1021]: cm_ff_ifd_enable: fast failover enabled for internal-1/26 Jul 24 18:38:57 MICE-SW1 chassism[1021]: cm_ff_ifd_enable: fast failover enabled for internal-1/27 Jul 24 18:38:57 MICE-SW1 chassism[1021]: cm_ff_ifd_enable: fast failover enabled for internal-0/24 Jul 24 18:38:57 MICE-SW1 chassism[1021]: cm_ff_ifd_enable: fast failover enabled for internal-0/25 Jul 24 18:38:57 MICE-SW1 vccpd[1023]: VCCPD_PROTOCOL_ADJDOWN: Lost adjacency to a8d0.e5ba.37c0 on vcp-1.32768, Jul 24 18:38:57 MICE-SW1 vccpd[1023]: ifl vcp-1.32768 set down, ifl flags 0, flags 0 Jul 24 18:38:57 MICE-SW1 vccpd[1023]: interface vcp-1 went down Jul 24 18:38:57 MICE-SW1 vccpd[1023]: VCCPD_PROTOCOL_ADJDOWN: Lost adjacency to a8d0.e5ba.37c1 on vcp-0.32768, Jul 24 18:38:57 MICE-SW1 vccpd[1023]: ifl vcp-0.32768 set down, ifl flags 0, flags 0 Jul 24 18:38:57 MICE-SW1 vccpd[1023]: interface vcp-0 went down .. Probably getting up to the current recommended code base for this hardware is the best course of action. (JunOS 12.3 has been working very well for our Juniper EX switch stacks). -- Doug McIntyre <merlyn@iphouse.net> ~.~ ipHouse ~.~ Network Engineer/Provisioning/Jack of all Trades
It failed at 6:41 pm -- what brought it back up around ~7:40 pm -- the Cologix tech powering it on? Or cycling power? Frank -----Original Message----- From: MICE Discuss [mailto:MICE-DISCUSS@LISTS.IPHOUSE.NET] On Behalf Of Doug McIntyre Sent: Friday, July 24, 2015 10:53 PM To: MICE-DISCUSS@LISTS.IPHOUSE.NET Subject: Re: [MICE-DISCUSS] Multiple members reporting no light on the main switch On Fri, Jul 24, 2015 at 08:10:24PM -0500, Jason Hanke wrote:
Can someone log in and pull the alarms?
The alarm lit right now is just "boot from backup root". The software upgrade should clear that. This is the start of the logs around the time the 4500 rebooted tonight Lots of info (pages and pages more), probably none too relevent to any issue. Jul 24 18:38:15 MICE-SW1 ksyncd[1041]: ksyncd_select_control_plane_proto: rhost_sysctlbyname_get: No such file or directory Jul 24 18:38:19 MICE-SW1 sfid[1022]: sfi_pfepeer_grace_timer expired Jul 24 18:38:30 MICE-SW1 ksyncd[1041]: ksyncd_select_control_plane_proto: rhost_sysctlbyname_get: No such file or directory Jul 24 18:38:45 MICE-SW1 ksyncd[1041]: ksyncd_select_control_plane_proto: rhost_sysctlbyname_get: No such file or directory Jul 24 18:38:57 MICE-SW1 chassism[1021]: cm_ff_ifd_enable: fast failover enabled for internal-1/26 Jul 24 18:38:57 MICE-SW1 chassism[1021]: cm_ff_ifd_enable: fast failover enabled for internal-1/27 Jul 24 18:38:57 MICE-SW1 chassism[1021]: cm_ff_ifd_enable: fast failover enabled for internal-0/24 Jul 24 18:38:57 MICE-SW1 chassism[1021]: cm_ff_ifd_enable: fast failover enabled for internal-0/25 Jul 24 18:38:57 MICE-SW1 vccpd[1023]: VCCPD_PROTOCOL_ADJDOWN: Lost adjacency to a8d0.e5ba.37c0 on vcp-1.32768, Jul 24 18:38:57 MICE-SW1 vccpd[1023]: ifl vcp-1.32768 set down, ifl flags 0, flags 0 Jul 24 18:38:57 MICE-SW1 vccpd[1023]: interface vcp-1 went down Jul 24 18:38:57 MICE-SW1 vccpd[1023]: VCCPD_PROTOCOL_ADJDOWN: Lost adjacency to a8d0.e5ba.37c1 on vcp-0.32768, Jul 24 18:38:57 MICE-SW1 vccpd[1023]: ifl vcp-0.32768 set down, ifl flags 0, flags 0 Jul 24 18:38:57 MICE-SW1 vccpd[1023]: interface vcp-0 went down .. Probably getting up to the current recommended code base for this hardware is the best course of action. (JunOS 12.3 has been working very well for our Juniper EX switch stacks). -- Doug McIntyre <merlyn@iphouse.net> ~.~ ipHouse ~.~ Network Engineer/Provisioning/Jack of all Trades
On Jul 24, 2015, at 10:52 PM, Doug McIntyre <merlyn@iphouse.net> wrote:
On Fri, Jul 24, 2015 at 08:10:24PM -0500, Jason Hanke wrote:
Can someone log in and pull the alarms?
The alarm lit right now is just "boot from backup root". The software upgrade should clear that.
or running ‘request system snapshot media internal slice alternate’ will copy the active partition to the primary partition. That might be wise to do now, as it will repair the primary partition immediately.
This is the start of the logs around the time the 4500 rebooted tonight Lots of info (pages and pages more), probably none too relevent to any issue.
<snip>
Can we toss these logs up somewhere semi-public so folks can peek at them, along with all the support info? ‘request support information | save /var/tmp/MICE-ISSUE-072415.txt’ ‘file archive compress source MICE-ISSUE-072415.txt destination MICE-ISSUE-072415.txt.tgz’
Probably getting up to the current recommended code base for this hardware is the best course of action. (JunOS 12.3 has been working very well for our Juniper EX switch stacks).
I know the upgrade was being done for other reasons too, but I’d suggest opening a JTAC case so they can at least look at what happened here, before blindly upgrading without knowing the root cause. I’m pretty sure someone paid for support on these recently, right? I’d happily do so with Juniper and volunteer some time….. -- Andrew Hoyos hoyosa@gmail.com
On Sat, Jul 25, 2015 at 09:13:42AM -0500, Andrew Hoyos wrote:
Can we toss these logs up somewhere semi-public so folks can peek at them, along with all the support info?
Sure, I put them up at https://noc.iphouse.com/MICE-072415/ Anthony & Mankato Networks has been the ones dealing with Juniper support, I don't have contract info. -- Doug McIntyre <merlyn@iphouse.net> ~.~ ipHouse ~.~ Network Engineer/Provisioning/Jack of all Trades
On Jul 25, 2015, at 11:04 AM, Doug McIntyre <merlyn@iphouse.net> wrote:
Sure, I put them up at https://noc.iphouse.com/MICE-072415/ <https://noc.iphouse.com/MICE-072415/>
Thanks!
Anthony & Mankato Networks has been the ones dealing with Juniper support, I don't have contract info.
Anthony or Mankato folks - can we get a case opened if not already? Or I’d be happy to as well, just unicast me the J-Care Contract ID. Looking through the logs/RSI info, there were core dumps for the ‘eventd’ process around the same general timeframe as traffic quit forwarding. -rw------- 1 root field 13046 Jul 24 19:31 /var/tmp/eventd.core-tarball.1.tgz -rw-rw---- 1 root field 71112 Jul 24 19:27 /var/tmp/eventd.core.0.gz While I suspect the answer from Juniper will be ‘upgrade code please’, it would be good to confirm and see if this is attributable to a known PR, that is hopefully fixed in whatever version is planned to be upgraded to. Thanks, Andrew
A case is opened with Juniper and files uploaded. Andrew and Anthony are copied on the ticket. Thanks, Dan Gieser Mankato Networks Cell: 507-327-5341 Desk: 507-242-6469 dangieser@mankatonetworks.net ------ Original Message ------ From: "Andrew Hoyos" <hoyosa@gmail.com> To: MICE-DISCUSS@lists.iphouse.net Sent: 7/26/2015 5:29:48 PM Subject: Re: [MICE-DISCUSS] Multiple members reporting no light on the main switch
On Jul 25, 2015, at 11:04 AM, Doug McIntyre <merlyn@iphouse.net> wrote:
Sure, I put them up at https://noc.iphouse.com/MICE-072415/
Thanks!
Anthony & Mankato Networks has been the ones dealing with Juniper support, I don't have contract info.
Anthony or Mankato folks - can we get a case opened if not already? Or I’d be happy to as well, just unicast me the J-Care Contract ID.
Looking through the logs/RSI info, there were core dumps for the ‘eventd’ process around the same general timeframe as traffic quit forwarding.
-rw------- 1 root field 13046 Jul 24 19:31 /var/tmp/eventd.core-tarball.1.tgz -rw-rw---- 1 root field 71112 Jul 24 19:27 /var/tmp/eventd.core.0.gz
While I suspect the answer from Juniper will be ‘upgrade code please’, it would be good to confirm and see if this is attributable to a known PR, that is hopefully fixed in whatever version is planned to be upgraded to.
Thanks, Andrew
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Our 10gig link to MICE is down therefore the cacti server has no path to the switches/prefix. -----Original Message----- From: Jason Hanke [jayhanke@NEUTRALPATH.NET] Received: Friday, 24 Jul 2015, 7:25PM To: MICE-DISCUSS@LISTS.IPHOUSE.NET [MICE-DISCUSS@LISTS.IPHOUSE.NET] Subject: [MICE-DISCUSS] Multiple members reporting no light on the main switch There are multiple reports of members not getting light from the main switch. Cacti graphing is down. -- Jay Hanke CTO Neutral Path Communications 3 Civic Center Plaza, Suite 204 Mankato, MN 56001 (507) 327-2398 mobile jayhanke@neutralpath.net www.neutralpath.net<http://www.neutralpath.net>
participants (9)
-
Andrew Hoyos -
dangieser -
David Farmer -
Doug McIntyre -
Frank Bulk -
Jason Hanke -
Justin Krejci -
Mike Hemphill -
Shaun Carlson