Same trouble with them at their Rochester datacenter. They're trying to raise rates over 30% on us for colocation. Also quoting 30 days for cross connects.

Very poor service and company overall. They are total bullies on the billing side of things. 

On Fri, Aug 16, 2019, 11:06 PM Jeremy Schmeichel <Jeremy.Schmeichel@vastbroadband.com> wrote:

We’ve also had quite fruitless discussions with Zayo regarding their poor management of the former Neutral Path properties.  Very disappointed in the service they are providing.

 

From: MICE Discuss <MICE-DISCUSS@LISTS.IPHOUSE.NET> On Behalf Of Jeremy Lumby
Sent: Friday, August 16, 2019 8:31 PM
To: MICE-DISCUSS@LISTS.IPHOUSE.NET
Subject: Re: [MICE-DISCUSS] Another Zayo fiber cut?

 

I already have one of those calls scheduled with my Zayo rep for Tuesday afternoon.  It will probably end like all of the others where they make promises, and then do nothing.

 

From: MICE Discuss [mailto:MICE-DISCUSS@LISTS.IPHOUSE.NET] On Behalf Of Aaron Clark
Sent: Friday, August 16, 2019 9:17 PM
To: MICE-DISCUSS@LISTS.IPHOUSE.NET
Subject: Re: [MICE-DISCUSS] Another Zayo fiber cut?

 

Our circuit is back up now.  I’ll be calling our rep on Monday to discuss the abysmal service we have bene receiving from Zayo since they bought Neutral Path.  Easily one of the worst tech support experiences in recent memory. 

 

Thank you

Aaron Clark | Vice President – COO

Future Technologies

www.futuretech.net

Office: 402.817.2682x121

Mobile: 402.770.9251

cid:image001.png@01D36053.05503150

 

From: MICE Discuss <MICE-DISCUSS@LISTS.IPHOUSE.NET> On Behalf Of Justin Krejci
Sent: Friday, August 16, 2019 8:06 PM
To: MICE-DISCUSS@LISTS.IPHOUSE.NET
Subject: Re: [MICE-DISCUSS] Another Zayo fiber cut?

 

If its the same outage affecting one of our circuits, then it was a contractor that hit fiber in Omaha.

 

From: MICE Discuss <MICE-DISCUSS@LISTS.IPHOUSE.NET> on behalf of James Urwiller <james.urwiller@TURNKEY-TELECOM.COM>
Sent: Friday, August 16, 2019 7:16 PM
To: MICE-DISCUSS@LISTS.IPHOUSE.NET
Subject: Re: [MICE-DISCUSS] Another Zayo fiber cut?

 

my link from fremont north is fine, so its likely south if fremont?? 

Sent from my iPhone 7


On Aug 16, 2019, at 18:46, Aaron Clark <aaron@futuretech.net> wrote:

Our transport from Omaha to Fremont on  Zayo is down.  No ETR yet.

 

-Aaron 

 

On Fri, Aug 16, 2019, 6:42 PM Frank Bulk <fbulk@mypremieronline.com> wrote:

I don't see any alarms, but I did receive notification from Zayo about an outage. I also saw some BGP activity for NebraskaLink and notification on facebook about Long Lines having lost one of their links.

Frank

 

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