Their response time is terrible. 5 hours for a tech to just OTDR a fiber???

Justin

Justin


From: MICE Discuss <MICE-DISCUSS@LISTS.IPHOUSE.NET> on behalf of AnthonyAnderberg@nuvera.net <AnthonyAnderberg@NUVERA.NET>
Sent: Thursday, June 4, 2020 7:55:06 PM
To: MICE-DISCUSS@LISTS.IPHOUSE.NET <MICE-DISCUSS@LISTS.IPHOUSE.NET>
Subject: Re: [MICE-DISCUSS] Zayo Fiber Cut
 
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At 7:30 we got an update that a tech was OTDRing the fiber.

Sent from my iPhone

On Jun 4, 2020, at 7:45 PM, James Urwiller <james.urwiller@turnkey-telecom.com> wrote:



any updates on this?  i havent opened a ticket yet

On Thu, Jun 4, 2020 at 15:20 AnthonyAnderberg@nuvera.net<mailto:AnthonyAnderberg@nuvera.net> <AnthonyAnderberg@nuvera.net<mailto:AnthonyAnderberg@nuvera.net>> wrote:
Looks like there is a fiber cut on the Zayo (formerly Neutral Path) fiber path to 511 from the Western twin cities.  I jump on near Cologne so the cut must be East of there.


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