28 Oct
2016
28 Oct
'16
2:54 p.m.
On Fri, Oct 28, 2016 at 09:45:00AM -0500, Jeremy Lumby wrote:
I do believe the result of that discussion is that we will not offer service level agreements, and that whenever a new member agreement was drafted, it would essentially say that we cannot guarantee uptime, or resolution response time, and the solution would be that the member would responsible to disconnect themselves if quality/reliability issues arose that the member found unacceptable.
That's also just fine. You can have some defined parameters about scheduled work (time, announcements, etc) yet still skip an SLA. -- Mike Horwath, reachable via drechsau@Geeks.ORG